FAQs

GENERAL

What is Dole?

Dole is the digital wallet with multiple benefits, designed to make everyday transactions easier and more convenient.

How do I get Dole?

You can download Dole from the Google Play Store or the iOS App Store.

After I download Dole, what next?

You will need to verify your Dole account with your Bank Verification Number (BVN) to begin.

What do I do if linking my Dole account and BVN is not going through?

Ensure that your first name and surname appears exactly as it is on your BVN profile.

What can I do with Dole Today?

  1. Send and receive money for free.
  2. Purchase airtime instantly.
  3. Request money easily from family or friends.
  4. Create your own virtual dollar card to transact internationally.

What if I lose my phone?

We hope this doesn’t happen but if it does, you do all that you should do to secure your line and information. When you retrieve your number and get another phone – download Dole and log in to pick up from where you stopped.

What happens when I send money to someone and they don’t download the app to claim his money?

The money comes back to your Dole account if it’s unclaimed in 2days (48hrs).

What do I do if my account is blocked?

Tell us how it happened and we will take a look. We will get back to you within 24 hours.

DOLE WALLET

How do I hide my wallet balance on the Dole app?

When you open your Dole app, there is an eye icon beside your wallet balance. Tap once to hide and tap again to reveal your wallet balance.

How do I fund my Wallet?

You can fund your wallet directly from your bank account, your debit card, bank transfer, scanning a QR code, or using USSD.

How do I fund my Dole wallet from my debit card?

Go to your Dole homepage and tap “Fund”. Select the “Card or Bank Account Option”. Enter the amount you want to fund, choose the “card option”, enter your card details, tap “pay” and follow the prompts.

How do I fund my wallet with USSD?

Tap “Fund” from your Dole homepage then select the “Card or Bank Account Option”. Type the amount, choose “bank option” and enter your pin. On the top right hand corner, tap “change” to see different payment methods and then choose USSD and follow the prompts

How do I fund my wallet with Visa QR

Tap “Fund” from your Dole homepage then select the “Card or Bank Account Option”. Type the amount, choose “bank option” and enter your pin. On the top right hand corner, tap “change” to see different payment methods and then choose Visa QR and follow the prompts

How do I fund my wallet via transfer?

Tap “Fund” from your Dole homepage then select the “Card or Bank Account Option”. Type the amount, choose “bank option” and enter your pin. On the top right hand corner, tap “change” to see different payment methods and then choose Pay with Transfer and follow the prompts.

How do I fund my wallet via direct bank transfer?

Tap “Fund” from your Dole homepage then select the “Card or Bank Account Option”. Type the amount, choose “bank option” and enter your pin. On the top right hand corner, tap “change” to see different payment methods and then choose “Pay with Bank” and follow the prompts

Can I send money to anyone via Dole even though they don't have a Dole account?

Yes, you can. The receiver will get an instant SMS alert of the transfer and a direct link to download Dole to claim their money.

How much does it cost to transfer money from a Dole account to another Dole account?

It does not cost anything to transfer money from Dole to Dole. It is free.

How much does it cost to send money from my Dole wallet to my bank account?

It costs N10 for transfers that are N5,000 and below, N25 for transfers between N5001 and N50,000 and N50 for transfers above N50,000

Can I send money from my Dole account to any bank account?

No. You can only send money from your Dole account to your own bank account.

What is the maximum amount that I fund my wallet?

The maximum amount that you can fund your Dole wallet is N250,000 per time and N1 000 000 per day.

DOLE VIRTUAL DOLLAR CARDS

Is the Dole virtual dollar card compulsory?

No and it will never be. But it’s cool to have though. Customised, handy and ready to roll with you all over the world or the world wide web.

What is your exchange rate for the Dole virtual dollar card?

It fluctuates with the FX market so every time you want to fund your Dole virtual dollar card, we display the current rate for you right on the app.

Is there a monthly maintenance fee for the Dole virtual dollar card?

No, there is no monthly maintenance fee nor are there other hidden charges. After the one-off fee, you are charged just 5% on each transaction that you make.

How much will it cost me to get the Dole virtual dollar card?

It will cost you a one-off fee of $2.00

For how long is the Dole virtual dollar card valid?

The Dole virtual dollar card is valid for 3 years.

Where can the Dole Virtual Cards be used?

The Dole virtual Card can be used on merchants sites internationally especially sites that have the mastercard Logo – Amazon, Apple Music, Google Play, Envato, Netflix, Udemy, Coursera, Facebook, Snap, GoDaddy, NameCheap, etc. Dole Virtual Card however will not work on bitcoin or binary option sites.

How can I get my Dole virtual dollar card?

Tap the cards icon on the bottom left on your Dole homepage. tap on Dole virtual Card. Choose the texture and colour you prefer and follow the prompts.

How long does it take to get the Dole Virtual Dollar Card?

After initiating the creation of your card, it is created in a matter of seconds.

How do I check my balance on my Dole Virtual Dollar Card?

Tap “Dole Virtual Card” from the card icon at the bottom right hand corner of your Dole homepage. Tap on the three horizontal dots on the card followed by “show card details” you would see your card balance and other info displayed.

LOANS

Can anyone get a loan on Dole?

No. We partner with organisations to make loans available to employees. To access our loans, you must have been pre-approved by your employer.

How can I access a loan from Dole?

If you have been pre-verified by your employers, you would get a code to access Dole loans.

How much exactly am I eligible to access?

It depends on a couple of factors like how much you earn monthly and your credit score. Once you input your pre-verification code on the app, you will see all of this.

How long will I be given to pay back the loan?

It depends on the type of loan and the amount borrowed. For some you have to pay back in one month and others you pay back over a period of four months so it’s your choice.

How long does it take to get the loan?

It takes less than two minutes as long as you have been prequalified by your employer.

How much interest will I pay on the loan?

It depends on the amount you have taken and how long you plan to repay.

What if my employer is not on the Dole database?

We currently update our database, we might just be close and you could facilitate the process by telling your employer about us.

What is the interest rate on Dole loans?

The interest rate is 2.5% monthly.

AIRTIME

How do I purchase airtime with the Dole app?

Open your Dole app, tap “spend”, tap “buy airtime” and follow the prompts.

Is there a limit to the amount of airtime I can get at a go?

Yes, you can get N50 – N20,000 at a go

What network can I purchase on Dole?

You can purchase airtime for MTN, 9mobile, Airtel and Glo.

Can I get a refund if I send it to the wrong number?

No you can’t and this is why you must confirm the number before you send the airtime.

DOLE POINTS AND REFERRALS

What are Dole Points?

Dole points are tokens given to Dole users as they perform various transactions on Dole. Different Dole activities attract different points.

How does Dole allot points to consumers?

You earn 2 points each when you complete a Dole to Dole transfer, approve a fund request or when you purchase airtime for yourself or others on the Dole application.

What can I do with my Dole points?

You can use your accumulated Dole points to perform various transactions like buy credit and pay for transfer charges. You would also be able to convert them as cash if you have 1000 points of multiples of that.

How can I invite my friends to use Dole?

Tap your initials at the top left hand corner of your Dole homepage then tap the benefits button. Tap “Dole referral programme” then tap the share app button to share with friends.

What is the reward for referring family or friends to use Dole?

You get 100 naira for the first two people who sign up with your referral code. Including this cash money, you will also get 5 Dole points per referral.

What do I get by referring my friends to use Dole?

For referring your friends or family to Dole, You get cash rewards and Dole points

Is there a maximum number of friends/family that I can refer?

Yes, you can use your referral code to invite no more than 10 people to use Dole

How does the Dole point system work?

Seamlessly. Once you log into Dole and begin to use it, your point will begin to accrue

How do I check my Dole points?

Tap your initials at the top left hand corner of your Dole homepage then tap the benefits button. Tap “Dole Points” and you would see your total points and a break down.

Can I convert my Dole points to cash immediately?

Yes. You can convert your Dole points to Cash as soon as you have 1000 points or multiple of 1000 points

How much cash is each Dole point worth?

10 Dole points is equal to one naira

Can I transfer my points to another person?

No. you cannot transfer your points to another user.

REQUEST MONEY

How do I request money from family and friends on Dole?

On your Dole homepage tap “Fund” then tap “Request Money”, type the amount, add a note and then select the number from your phone book.

What happens if I request 10,000 and the person I am requesting from only has just N5000?

The person you are requesting money from can choose to give you a different amount than you have requested. They can also add a small note.