You can download Dole from the Google Play Store or the iOS App Store.

Your face match, identity card, and email address.

Kindly check your spam folder for this and mark as “not spam”.

You can use Dole to send money to Nigeria and also to receive and approve fund requests.

Yes, you do.

We hope this doesn’t happen but if it does, reach out to us to block the account. When you retrieve your number and get another phone – download Dole and log in to pick up from where you stopped.

Tell us how it happened and we will take a look and get back to you as soon as possible.

The app allows you to transfer money from Canada to Nigeria using your mobile device along with your phone number and that of your recipient. You can create an account, and fund your wallet from your bank’s mobile or internet banking platform using Interac, and then send money to recipients.

Transfers are free on the Dole app.

Our technology allows your recipient to receive transfers within minutes.

Yes, the app allows you to track transfers in real-time and receive notifications when the money has been received by the recipient.

Dole currently facilitates transfers from Canada to Nigeria. However, we are growing rapidly and will be adding more countries soon. Please keep an eye out for communications in this regard on our website and social media channels.

The app uses industry-standard security measures, such as encryption, to protect users’ personal and financial information. So yes, your information is secure.

Transactions are processed instantly and cannot be reversed.

Your recipient (in Nigeria) would need to download the Dole app, and register on the platform using their name (as it appears on their Driver’s License, Voter’s Card, BVN or NIN registration), phone number, and date of birth.

You need to verify your account in line with KYC (Know Your Customer) compliance requirements to verify a customer’s identity and assess and monitor customer risk.

The easiest way to verify your Dole account is when you are signing up on the app, just fill in your details and follow the instructions on the screen. Please note that you’ll need a valid piece of government-issued ID such as a passport, or driver’s license, and proof of address to verify your account.

Login to the Dole app and click on the Fund button located on your Dole virtual wallet. Copy the email address “funds@dole.app” from the page that pops up; login to your banking app to fund your wallet via Interac. Please ensure you use the same Interac email address associated with the bank account that you will use to fund your Dole wallet.

Login to the Dole app and click on the Fund button located on your Dole virtual wallet. You will see a button with a prompt asking you to “Link another Interac email”. Follow the subsequent prompts after clicking this button to change your interac email address.

It is free. There are no transfer charges.

No problem. The individual will get an instant message about the transaction and a link to download Dole so they can access the money.

All you have to do is add them to your contact list and you will be able to send them money.

We have designed Dole to prevent this. You can only send money to saved numbers already on your contact list.

Reach out to us to resolve this.

No, you cannot send money back to Canada.

It takes from 5 minutes to 24 hours. We have to ensure that your account is debited successfully before we remit money to the person you are sending it to in Nigeria.

No, you need your Canadian number.

We are currently updating the list of countries but for now, you can only send money from Canada to Nigeria.

It is a function on Dole that allows you to set up periodic transfers to Nigeria.

You can set as many as 5 recurring payments to 5 people.

You can set recurring payments daily, weekly, and monthly but the total amount of payment must not exceed $5000.

You will get a notification when the transaction is completed.

Yes, you can adjust the amount of money you want to approve.

First, only close members of family and friends on your contact list can request money from you and second every account has a limited number of requests so they can only use it when it’s an emergency.

You can download Dole from the Google Play Store or the iOS App Store.

You will have to verify your Dole account with your Bank Verification Number (BVN) and your NIN to begin.

The first bank account you link to Dole is part of the BVN process. You can link other accounts you want to send money to after that.

No, you can only link your own bank account to your Dole account.

Ensure that your first name, middle name and surname appear exactly as it is on your BVN profile and reach out to us via email if you are still experiencing difficulties.

We operate Mondays To Fridays and we will resolve it within 24hrs of you reaching out.

Kindly check your spam folder for this and mark as “not spam”.

1. Send and receive money within Nigeria for free.
2. Send money to Nigeria from Canada.
3. Purchase airtime instantly.
4. Request money easily from family or friends in Nigeria or Canada.
5. Create your own virtual dollar card to transact internationally. (resuming soon)

Yes, you do.

We have designed Dole to prevent this. You can only send money to names and numbers already registered on your contact list.

We hope this doesn’t happen but if it does, reach out to us to block the account. When you retrieve your number and get another phone – download Dole and log in to pick up from where you stopped.

The money comes back to your Dole account if it’s unclaimed in 2days (48hrs).

Tell us how it happened and we will take a look and get back to you as soon as possible.

It’s free.

A few seconds after you hit the send button.

No problem. The individual will get an instant message about the transaction and a link to download Dole so they can access the money.

When you open your Dole app, there is an eye icon beside your wallet balance. Tap once to hide and tap again to reveal your wallet balance.

You can fund your wallet directly from your bank account, your debit card, bank transfer, scanning a QR code, or using USSD.

Go to your Dole homepage and tap “Fund”. Select the “Card or Bank Account Option”. Enter the amount you want to fund, choose the “card option”, enter your card details, tap “pay” and follow the prompts.

Tap “Fund” from your Dole homepage then select the “Card or Bank Account Option”. Type the amount, choose “bank option” and enter your pin. On the top right hand corner, tap “change” to see different payment methods and then choose USSD and follow the prompts

Tap “Fund” from your Dole homepage then select the “Card or Bank Account Option”. Type the amount, choose “bank option” and enter your pin. On the top right hand corner, tap “change” to see different payment methods and then choose Visa QR and follow the prompts

Tap “Fund” from your Dole homepage then select the “Card or Bank Account Option”. Type the amount, choose “bank option” and enter your pin. On the top right hand corner, tap “change” to see different payment methods and then choose Pay with Transfer and follow the prompts.

Tap “Fund” from your Dole homepage then select the “Card or Bank Account Option”. Type the amount, choose “bank option” and enter your pin. On the top right hand corner, tap “change” to see different payment methods and then choose “Pay with Bank” and follow the prompts

It costs N10 for transfers that are N5,000 and below, N25 for transfers between N5001 and N50,000 and N50 for transfers above N50,000

Wait a while. The money is in transit.

No. You can only send money from your Dole account to your own bank account.

The maximum amount that you can fund your Dole wallet is N250,000 per time and N1 000 000 per day.

Open your Dole app, tap “spend”, tap “buy airtime” and follow the prompts.

Yes, you can get N50 – N20,000 at a go

Yes, the maximum credit you can get in a day is N1,000,000 (One million Naira).

You can purchase airtime for MTN, 9mobile, Airtel and Glo.

No, you can’t and this is why you must confirm the number before you send the airtime.

It takes just seconds.

It will cost you a one-off fee of $2.00

No, there is no monthly maintenance fee nor other hidden charges. After the one off fee you are charged just 0.5% on each transaction that you make.

It fluctuates with the FX market so every time you want to fund your Dole virtual dollar card, we display the current rate for you right on the app.

No and it will never be. But it’s cool to have though. Customised, handy and ready to roll with you all over the world or the world wide web.

The Dole virtual dollar card is valid for 3 years.

The Dole Virtual Card can be used on merchants sites internationally especially sites that have the mastercard Logo – Amazon, Apple Music, Google Play, Envato, Netflix, Udemy, Coursera, Facebook, Snap, GoDaddy, NameCheap, etc. Dole Virtual Card however will not work on bitcoin or binary option sites.

Tap the cards icon on the bottom left on your Dole homepage. tap on Dole virtual Card. Choose the texture and colour you prefer and follow the prompts.

After initiating the creation of your card, it is created in a matter of seconds.

Tap “Dole Virtual Card” from the card icon at the bottom right hand corner of your Dole homepage. Tap on the three horizontal dots on the card followed by “show card details” you would see your card balance and other info displayed.

You can request money from everyone on your contact list who has a Dole account.

So that you can use it only when it’s an emergency.

You will get a notification to this effect and your wallet will be credited.

As soon as the person makes the transfer.

That will be possible soon but for now, you can only request money from Canada